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Frequently asked questions
Everything you need to know about ordering, shipping and collecting with TCG SWAPPING. Can’t find what you’re looking for? Get in touch with our team.
How quickly will my order be shipped? +
Orders are usually processed and shipped as quickly as possible. Once your order has been dispatched, you'll receive a shipping confirmation with tracking details by email.
How do pre-orders work? +
Pre-order products are reserved ahead of their official release. The expected release date is displayed on the product page, and your order will be shipped as soon as stock arrives and becomes available for dispatch.
Do you offer free shipping? +
Yes. We offer free shipping on eligible orders. Available shipping options will be shown during checkout.
Are all products sold by TCG SWAPPING authentic? +
Yes. All trading card products sold by TCG SWAPPING are genuine products. We do not sell counterfeit or replica TCG products.
What if my order arrives damaged? +
If your order arrives damaged, contact our support team as soon as possible and include photos of the parcel and product so we can help resolve the issue.
Can I track my order? +
Yes. Once your order has been dispatched, tracking information will be sent to the email address used for your order.