Shipping policy
Effective as of 11 August 2026
At TCG SWAPPING, we aim to process and deliver every order as quickly and securely as possible. This Delivery Policy explains how order processing, shipping, tracking, preorders, and delivery issues are handled.
1. Order Processing
Orders are processed after successful payment has been received or confirmed.
We aim to process and dispatch orders as quickly as possible. The estimated processing or dispatch time shown on our website or during checkout applies under normal circumstances.
Orders placed during weekends, public holidays, major product releases, promotions, or periods of exceptionally high demand may require additional processing time.
Once your order has been dispatched, you will receive a shipping confirmation by e-mail where tracking is available.
2. Delivery Destinations
TCG SWAPPING ships to the destinations made available during checkout.
Available shipping methods, delivery destinations, and shipping costs may vary depending on:
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Destination country
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Delivery address
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Order value
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Package size and weight
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Selected shipping method
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Carrier availability
If a country or delivery method is unavailable during checkout, we are currently unable to offer that shipping option for the order.
3. Shipping Costs
Shipping costs are calculated and displayed during checkout before you complete your purchase.
The final shipping cost may depend on the destination, selected delivery method, weight, dimensions, and total value of the order.
Where free shipping is offered, any applicable minimum order value or other conditions will be clearly communicated through the Store.
4. Estimated Delivery Times
Estimated delivery times are displayed during checkout or elsewhere on tcg-swapping.com where applicable.
Delivery times are estimates and begin after your order has been dispatched.
They do not necessarily include order processing time.
Actual delivery times may be affected by circumstances outside our reasonable control, including:
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Carrier delays
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Public holidays
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Severe weather
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Customs procedures
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Strikes
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Transportation disruptions
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High shipping volumes
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Incorrect or incomplete delivery information
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Other unforeseen circumstances
An estimated delivery date is not a guaranteed delivery date unless explicitly stated otherwise.
5. Tracking Your Order
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for the carrier’s tracking system to update after receiving your tracking information.
Tracking information is supplied by the relevant carrier and may occasionally experience delays or incorrect updates.
If your tracking information has not updated for an unusually long period, contact us at:
Please include your order number so we can investigate the shipment.
6. Preorders
TCG SWAPPING may offer TCG products for preorder before their official release date or before stock has arrived.
⚠ PRE-ORDER POLICY
Pre-orders are non-refundable because we place a reservation with our supplier specifically for your order.
Pre-orders can only be cancelled within 12 hours after the order has been placed.
After the 12-hour cancellation period, the order can no longer be cancelled or refunded.
If you wish to cancel a preorder within the 12-hour cancellation period, please contact:
Please include your order number and clearly state that you wish to cancel the preorder.
Release dates and expected availability dates are based on information supplied by manufacturers, publishers, distributors, suppliers, and other relevant parties.
These dates may change.
TCG SWAPPING cannot guarantee that a manufacturer, distributor, publisher, or supplier will maintain an originally announced release date.
A delay to an estimated preorder release or delivery date does not automatically qualify the preorder for cancellation or refund.
When a preorder product arrives, we will aim to process and dispatch the order as quickly as possible.
7. Orders Containing Preorder Products
If your order contains both in-stock and preorder products, the order may be shipped once all products are available.
This means that in-stock products purchased together with a preorder may be held until the preorder product becomes available.
Where separate shipment options are offered during checkout or agreed with our customer support team, additional shipping charges may apply.
If you would like available products to be shipped separately, contact:
We will let you know whether separate shipment is possible and whether additional costs apply.
8. Multiple Products in One Order
Where an order contains multiple products with different processing or availability times, we may wait until all products are available before dispatching the complete order.
In certain circumstances, TCG SWAPPING may choose to split an order into multiple shipments.
If we decide to split an order for operational reasons, you will not be charged additional shipping costs unless a separate arrangement has been agreed with you.
9. Product Allocations and TCG Releases
Certain trading card products, particularly highly anticipated releases, may be subject to limited allocations from manufacturers or distributors.
In exceptional circumstances, the quantity supplied to TCG SWAPPING may be lower than originally expected.
If this affects your order, we will contact you and provide an appropriate solution.
Depending on the circumstances, this may include:
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Fulfilling the available quantity
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Waiting for additional stock
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Offering an alternative where agreed
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Refunding the affected product or order where TCG SWAPPING is unable to fulfil it
We will never intentionally guarantee stock that we know cannot reasonably be supplied.
10. Delivery Address
The Buyer is responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your:
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Full name
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Street name
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House or building number
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Apartment number, where applicable
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Postal code
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City
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Country
If you notice an error after placing your order, contact us immediately at:
We will try to correct the address before dispatch, but we cannot guarantee that changes will still be possible once processing or shipping has begun.
TCG SWAPPING cannot be held responsible for delivery problems directly resulting from incorrect or incomplete information provided by the Buyer.
11. Failed or Unclaimed Deliveries
If a shipment cannot be delivered, the carrier may:
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Attempt delivery again
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Deliver the parcel to a collection point
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Hold the parcel temporarily
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Return the parcel to us
It is the Buyer’s responsibility to follow tracking information and collect the parcel within the period specified by the carrier where applicable.
If an order is returned to TCG SWAPPING because:
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It was not collected
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Delivery was refused
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An incorrect delivery address was provided
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An incomplete delivery address was provided
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Delivery could not be completed due to circumstances attributable to the Buyer
additional shipping or handling costs may apply.
Once the returned shipment has been received and processed, we will contact you regarding the available options.
Any applicable shipping or return costs may be deducted from a refund where appropriate.
12. Lost Packages
If your tracking information indicates an unusual delay or you believe your parcel has been lost, contact us at:
Please include your order number.
We may open an investigation with the relevant carrier.
Carrier investigations can take time, and we may need to wait for the carrier’s investigation before determining the appropriate solution.
Depending on the outcome of the investigation, we may offer a replacement, refund, or another appropriate solution.
13. Damaged Packages
We take care to package TCG products securely. However, damage can occasionally occur during transportation.
If your parcel or product arrives damaged, please contact us as soon as possible and within 14 days of receiving your order at:
Please provide:
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Your order number
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A description of the damage
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Photographs of the shipping package
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Photographs of the shipping label
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Photographs of the damaged product
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Photographs showing any damage to the product packaging
Please keep the original shipping packaging until your case has been resolved, as the carrier may require it as part of an investigation.
Minor cosmetic damage to external shipping materials that does not affect the purchased product itself does not necessarily constitute product damage.
Depending on the circumstances, TCG SWAPPING may offer:
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A replacement
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A refund
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A partial refund
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Another suitable solution
14. Incorrect or Missing Products
If you receive an incorrect product or believe a product is missing from your order, please contact us as soon as possible and within 14 days of receiving your order at:
Please provide:
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Your order number
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A description of the issue
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Photographs of the products received
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Photographs of the packaging where relevant
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Photographs of the shipping label where relevant
Once the issue has been verified, we will provide an appropriate solution.
This may include:
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Sending the correct product
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Sending the missing product
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Providing a replacement
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Issuing a refund where appropriate
15. Customs, Duties and Import Taxes
For international shipments, customs duties, import taxes, handling charges, or other local fees may apply depending on the destination.
Where these charges are not collected by TCG SWAPPING during checkout, they may be charged separately by the carrier or local authorities.
Unless otherwise stated, the Buyer is responsible for applicable import duties, taxes, and customs charges imposed by the destination country.
Customs procedures may also cause additional delivery delays outside the reasonable control of TCG SWAPPING.
16. Changes or Cancellations Before Dispatch
We begin processing orders as quickly as possible.
If you need to change or cancel a standard order, contact us immediately at:
We will do our best to assist you, but we cannot guarantee that an order can still be modified or cancelled once processing has begun.
For preorders, the separate cancellation rules described in Section 6 apply.
Preorders can only be cancelled within 12 hours after the order has been placed.
After this 12-hour period, preorders are non-refundable.
17. Force Majeure and Unexpected Delays
TCG SWAPPING is not responsible for delays caused by circumstances outside our reasonable control.
These may include:
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Natural disasters
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Severe weather
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War or civil unrest
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Strikes
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Government restrictions
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Major transportation disruptions
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Carrier network failures
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Customs delays
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Manufacturer or distributor delays
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Widespread technical failures
Where possible, we will keep affected customers informed of significant delays.
18. Returns and Refunds
Standard eligible products may be returned within 14 days after receiving the order, subject to the conditions described in our Returns and Refunds Policy.
If you wish to request a return, please contact us within the 14-day return period at:
Returned sealed TCG products must remain unopened and have their original factory packaging and seals intact.
Opened or unsealed booster boxes, booster packs, bundles, collection boxes, tins, decks, Elite Trainer Boxes, and other sealed TCG products may not be eligible for return.
If you return a product because you changed your mind, return shipping costs are generally your responsibility.
Preorders are subject to the separate preorder rules described in Section 6.
19. Contact
If you have questions regarding shipping, tracking, delivery, preorders, returns, or an existing order, please contact:
TCG SWAPPING
Website: tcg-swapping.com
E-mail: info@tcg-swapping.com
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
