Terms of service
Welcome to TCG SWAPPING. We want to provide our customers with a reliable, transparent, and enjoyable shopping experience. These Terms and Conditions explain the rules that apply when using our website and purchasing products from TCG SWAPPING.
These Terms and Conditions apply to purchases made through tcg-swapping.com.
1. General Provisions
The online store available at tcg-swapping.com (hereinafter referred to as the “Store”) is operated by TCG SWAPPING.
Company details:
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E-mail: info@tcg-swapping.com
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Website: tcg-swapping.com
These Terms and Conditions define the rules for using the TCG SWAPPING Store and apply to transactions concluded between the Buyer and TCG SWAPPING.
TCG SWAPPING enables Users to purchase products available through the Store, including, where applicable, preorder products.
Products offered through the Store may include trading cards, sealed TCG products, collectible products, card game accessories, storage and protection products, and other related merchandise.
These Terms and Conditions apply to both consumers and business customers.
Detailed information regarding the processing of personal data and protection of Users’ privacy is provided in our Privacy Policy.
Detailed information concerning returns, refunds, damaged products, incorrect Orders, and complaints is provided in our Returns and Refunds Policy.
TCG SWAPPING may occasionally introduce promotions, special offers, giveaways, presales, or other campaigns subject to additional conditions. Where applicable, these conditions will be communicated before the User participates in the relevant promotion or places an Order.
Products displayed in the Store, including photographs, descriptions, prices, and availability, are presented for informational and purchasing purposes. Availability may change at any time.
The applicable price, taxes, shipping costs, and any additional charges will be displayed before the Buyer completes the Order.
To properly use the Store, Users should have:
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A device with Internet access
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A modern web browser
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An active e-mail address
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JavaScript and cookies enabled where required for Store functionality
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A sufficiently stable Internet connection
2. Definitions
Account – an electronic service through which a registered User may access information such as personal details, Orders, purchase history, and other available account functionality.
Business Day – Monday through Friday, excluding officially recognised public holidays applicable to TCG SWAPPING.
Buyer – a User who places an Order or concludes a Sales Agreement through the Store.
Consumer – a natural person purchasing Goods primarily for purposes outside their trade, business, craft, or profession.
Contact Form – an Electronic Service enabling a User to contact TCG SWAPPING.
Customized Goods – Goods manufactured, modified, personalised, or obtained specifically according to the Buyer’s individual specifications.
Electronic Service – a service provided electronically to a User through the Store.
Force Majeure – circumstances beyond the reasonable control of TCG SWAPPING, including but not limited to natural disasters, fires, floods, war, strikes, governmental actions, widespread infrastructure failures, carrier disruptions, or other extraordinary external circumstances.
Goods – products offered for sale through the Store.
Newsletter – an Electronic Service through which Users may receive communications regarding TCG SWAPPING, new products, releases, promotions, offers, and other relevant information.
Order – an order submitted by the Buyer through the Store for the purchase of Goods.
Order Form – the electronic checkout process through which the Buyer selects Goods, provides required information, selects available delivery and payment options, and submits an Order.
Preorder / Presale – an Order for Goods that have not yet been officially released or are not yet available for immediate dispatch.
Privacy Policy – the policy explaining how TCG SWAPPING collects, processes, stores, and protects personal data.
Returns and Refunds Policy – the policy explaining TCG SWAPPING’s return period, return conditions, refunds, damaged products, incorrect Orders, and preorder cancellation conditions.
Sales Agreement – an agreement for the sale of Goods concluded between the Buyer and TCG SWAPPING.
Store – the online store operated under the TCG SWAPPING brand and available at tcg-swapping.com.
Terms and Conditions – these Terms and Conditions.
User – any natural person or legal entity using the Store.
3. Access to TCG SWAPPING Services
The Store may provide Users with the following Electronic Services:
a) Account registration
b) Contact forms
c) Customer Account
d) Order Form
e) Newsletter
f) Wishlist or saved-product functionality where available
Creating an Account is not required unless explicitly stated otherwise for a particular service.
Where Account registration is available, the Account is provided free of charge and may remain active for an indefinite period.
Users may request deletion of their Account by contacting:
Users are responsible for keeping their Account credentials confidential and for preventing unauthorised access to their Account.
Users may not:
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Access or attempt to access another User’s Account
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Share Account credentials for fraudulent or abusive purposes
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Use the Store for unlawful activities
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Attempt to interfere with the security or operation of the Store
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Introduce malicious software, scripts, viruses, or other harmful technologies
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Scrape or systematically extract Store content without permission
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Impersonate another person or organisation
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Provide deliberately false information
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Violate intellectual property rights
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Submit unlawful, offensive, fraudulent, or harmful content
The Order Form is provided free of charge and is used to submit Orders through the Store.
Newsletter subscription is voluntary and free of charge. Users may unsubscribe at any time using the unsubscribe option included in marketing communications or by contacting TCG SWAPPING at:
TCG SWAPPING reserves the right to suspend or terminate Accounts where there is reasonable evidence of fraud, abuse, unlawful activity, security threats, or serious violations of these Terms and Conditions.
Materials available through the Store, including but not limited to the TCG SWAPPING name, logos, graphics, photographs, designs, text, product presentation, website elements, and original content, may be protected by intellectual property laws.
Such materials may not be copied, reproduced, distributed, commercially exploited, or otherwise used without permission from TCG SWAPPING or the respective rights holder, except where permitted.
4. How to Place an Order
Registration is not required to place an Order unless explicitly indicated otherwise.
The Buyer places an Order by:
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Selecting the desired Goods;
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Adding the Goods to the shopping cart;
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Providing the information required to fulfil the Order;
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Selecting an available delivery method;
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Selecting an available payment method;
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Reviewing the Order; and
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Confirming the Order and the obligation to pay.
Before confirming the Order, the Buyer will have an opportunity to review and correct the information provided.
The Buyer must provide accurate and complete information required to process and deliver the Order, which may include:
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Full name
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Billing address
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Delivery address
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E-mail address
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Telephone number
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Company information, where applicable
After the Order has been submitted, the Buyer will receive an electronic confirmation at the e-mail address provided during checkout.
TCG SWAPPING reserves the right to reject or cancel an Order where reasonably necessary, including in cases involving:
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Incorrect pricing caused by an obvious technical error
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Suspected fraud or unauthorised payment
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Goods becoming unexpectedly unavailable
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Incorrect or incomplete customer information
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Violation of purchase limits
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Technical errors affecting the Order
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Orders that cannot reasonably be fulfilled
Where payment has already been received for an Order that TCG SWAPPING subsequently cancels, the applicable amount will be refunded.
5. Payment Methods and Order Processing
TCG SWAPPING provides one or more electronic payment methods during checkout.
Available payment methods may vary depending on the Buyer’s country, currency, device, Order value, and payment provider.
The payment methods currently available to a Buyer will be displayed during checkout.
Payment must be successfully completed or authorised before an Order can be processed, unless another arrangement is explicitly offered by TCG SWAPPING.
If payment is unsuccessful, rejected, cancelled, or not completed within the required timeframe, the Order may automatically be cancelled.
TCG SWAPPING uses third-party payment service providers to securely process payments.
TCG SWAPPING does not necessarily directly receive or store complete payment card information.
Where required, an invoice or other proof of purchase will be made available to the Buyer.
6. Delivery and Order Fulfilment
Available delivery destinations, methods, expected delivery times, and shipping costs are displayed through the Store or during checkout.
Delivery costs are shown before the Buyer completes the Order.
Orders will only be dispatched after successful payment unless another payment arrangement has explicitly been agreed.
TCG SWAPPING aims to process and dispatch Orders within the processing timeframe communicated on the Store.
Delivery estimates are estimates and may be affected by circumstances outside the reasonable control of TCG SWAPPING.
Orders containing multiple Goods may be shipped together or separately depending on availability and fulfilment requirements.
If an Order contains a preorder product together with immediately available Goods, the Order may be held until all Goods are available unless otherwise stated or agreed.
The Buyer is responsible for providing a complete and accurate delivery address.
TCG SWAPPING cannot be held responsible for delivery problems resulting directly from incorrect or incomplete information provided by the Buyer.
If a parcel appears visibly damaged upon delivery, the Buyer should document the condition of the parcel and contact TCG SWAPPING as soon as possible.
The Buyer should retain relevant packaging, photographs, shipping labels, and other evidence where a shipping damage claim may be necessary.
7. Preorders
TCG SWAPPING may offer products for preorder before their official release or before stock has arrived at our fulfilment location.
⚠ PRE-ORDER POLICY
Pre-orders are non-refundable because we place a reservation with our supplier specifically for your order.
Pre-orders can only be cancelled within 12 hours after the order has been placed.
After the 12-hour cancellation period, the order can no longer be cancelled or refunded.
If you wish to cancel a preorder within the 12-hour cancellation period, please contact:
Please include your order number and clearly state that you wish to cancel the preorder.
Any expected release date or availability date displayed for a preorder product is based on the information available to TCG SWAPPING at that time.
Release dates and supply allocations may be changed by:
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Manufacturers
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Distributors
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Publishers
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Suppliers
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Shipping companies
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Logistics providers
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Other circumstances outside our reasonable control
As a result, preorder release and delivery dates should be considered estimates unless explicitly guaranteed.
Where a preorder is delayed, TCG SWAPPING will make reasonable efforts to fulfil the Order as soon as stock becomes available.
A delay to an estimated release or delivery date does not automatically qualify the preorder for cancellation or refund.
If a preorder and in-stock Goods are purchased in the same Order, dispatch may take place once all Goods are available unless otherwise indicated.
8. Product Information and Availability
TCG SWAPPING makes reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed through the Store are accurate.
However, minor differences may occur between product images and the actual Goods, including differences relating to packaging, printing, colouring, manufacturer updates, or regional product variations.
Product availability may change without notice.
Adding a product to the shopping cart does not reserve the product unless the Store explicitly states otherwise.
For collectible products, TCG SWAPPING cannot guarantee:
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Specific cards
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Specific rarities
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Pull rates
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Card values
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Grading potential
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Specific characters
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Particular outcomes from sealed randomised products
unless expressly stated in the product description.
The market value of trading cards and collectible products can fluctuate.
TCG SWAPPING does not guarantee that Goods will maintain, increase, or decrease in value after purchase.
9. Returns, Refunds and Complaints
Eligible standard products may be returned within 14 days after receiving the Order, subject to the conditions described in our Returns and Refunds Policy.
To request a return, the Buyer must contact TCG SWAPPING within the 14-day return period at:
Returned products must meet the return conditions described in the Returns and Refunds Policy.
This generally includes returning the product:
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Unused and undamaged
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With all original components and accessories
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In its original packaging
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With original seals, labels, and protective materials intact where applicable
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Without signs of alteration, misuse, or unnecessary handling
For sealed TCG products, the original factory packaging and seals must remain intact.
Opened or unsealed booster boxes, booster packs, bundles, collection boxes, tins, decks, Elite Trainer Boxes, and other sealed TCG products may not be eligible for return.
If a return is made because the Buyer changed their mind, the direct cost of returning the product is generally the Buyer’s responsibility.
If Goods arrive damaged, defective, incorrect, or an item is missing, the Buyer should contact TCG SWAPPING as soon as possible and within 14 days of receiving the Order.
The Buyer should provide:
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Order number
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Description of the issue
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Clear photographs of the product
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Photographs of the shipping packaging where relevant
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Photographs of the shipping label where relevant
Once an eligible return has been received and inspected, TCG SWAPPING will determine whether the refund is approved.
Approved refunds are generally processed to the original payment method.
TCG SWAPPING aims to process approved refunds within 14 days.
Depending on the Buyer’s bank, card issuer, or payment provider, additional processing time may be required before the refund becomes visible.
The full return procedure and conditions are described in the TCG SWAPPING Returns and Refunds Policy.
10. Rights and Obligations of TCG SWAPPING
TCG SWAPPING reserves the right to add, modify, restrict, or remove Goods from the Store at any time.
TCG SWAPPING may temporarily suspend access to all or part of the Store for maintenance, security, technical reasons, or circumstances beyond its reasonable control.
TCG SWAPPING is not responsible for interruptions or failures resulting from circumstances outside its reasonable control, including:
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Internet or hosting failures
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Force Majeure
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Payment provider outages
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Carrier or logistics disruptions
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Cyberattacks or unlawful third-party activity
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Failures caused by the User’s device, software, or Internet connection
TCG SWAPPING will make reasonable efforts to maintain accurate Store information, process Orders correctly, and provide customers with appropriate support.
11. Business Customers
Where a Buyer purchases Goods primarily in connection with their trade, business, craft, or profession, additional or different commercial rules may apply.
For business customers, TCG SWAPPING may:
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Require full or partial payment in advance
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Restrict certain payment methods
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Establish specific commercial purchasing conditions
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Apply quantity restrictions
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Cancel Orders where there is a reasonable commercial or security justification
TCG SWAPPING shall not be responsible for indirect commercial losses, loss of profit, loss of revenue, loss of business opportunities, or other consequential commercial losses where such limitations apply.
12. Intellectual Property
The TCG SWAPPING name, branding, original website design elements, photographs owned by TCG SWAPPING, graphics, written content, and other original materials may be protected by copyright, trademark, and other intellectual property rights.
Third-party trading card game names, logos, characters, artwork, trademarks, and product names remain the property of their respective owners.
References to third-party brands or products are used solely for identification, description, compatibility, and sale of legitimate products and do not imply ownership by TCG SWAPPING.
Users may not reproduce, commercially distribute, modify, or exploit protected TCG SWAPPING materials without prior permission, except where permitted.
13. Changes to These Terms and Conditions
TCG SWAPPING may amend these Terms and Conditions where reasonably necessary, including because of:
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Changes to Store functionality
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Changes to payment methods
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Changes to delivery methods
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Security requirements
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Changes to business operations
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Changes to our products or services
Changes will not normally affect Orders already concluded before the amended Terms became effective.
The latest version of these Terms and Conditions will be made available through:
tcg-swapping.com
14. Contact
Questions regarding these Terms and Conditions, Orders, payments, returns, preorders, or the use of the Store can be sent to:
TCG SWAPPING
Website: tcg-swapping.com
E-mail: info@tcg-swapping.com
gotta have them all
